Help center

Use “Forgot password?” on the sign-in page. We email a link that works for 15 minutes. Check your spam folder if it doesn't arrive in a few minutes.

Sign in with one of the recovery codes you saved when you turned on two-step sign-in. No codes? Send a request below about “Account or sign-in”. We'll confirm it's you before we turn it off.

Open the booking. You can reschedule up to 24 hours before it starts (twice), or cancel for free up to 24 hours before.

Use “Report a problem” on the booking page, ideally within 24 hours of the end, with photos. We may send the cleaner back or refund you.

After the job is checked out and the short problem-report window ends, the payout is released to the bank account set up with Stripe.

Door codes, home details, photos and documents are encrypted. Access codes are shown to your cleaner only during the visit. Turn on two-step sign-in in Account → Security for extra protection.