Levels & rewards
Bronze, Silver, Gold and Platinum. The app just shows your level; here's what each one includes.
TapaClean Rewards for clients
Based on your completed cleanings in the last 12 months. The discount applies automatically when you book.
| Level | Needs | Perk |
|---|---|---|
| Bronze | When you join | — |
| Silver | 3+ cleanings | 3% off every cleaning |
| Gold | 6+ cleanings | 5% off every cleaning |
| Platinum | 12+ cleanings | 7% off every cleaning |
Levels for cleaners
Earned only from results on TapaClean. Higher levels keep more of each job, show their badge to clients and rank higher in matches.
| Level | You keep | Needs |
|---|---|---|
| Bronze | 70% | Approved cleaner |
| Silver | 72% | 10+ jobs, ★ 4.6+ with 5+ reviews, 90% on time, 90% scope, at most 2 refunded complaints and 2 late cancellations in 90 days |
| Gold | 74% | 40+ jobs, ★ 4.8+ with 15+ reviews, 95% on time, 95% scope, at most 1 refunded complaints and 1 late cancellations in 90 days |
| Platinum | 75% | 100+ jobs, ★ 4.9+ with 40+ reviews, 97% on time, 97% scope, at most 0 refunded complaints and 0 late cancellations in 90 days, insurance on file |
Full details in the Provider Agreement.
Questions
Can my level go down?
Yes. Levels follow recent results (12 months for clients; the last 90 days count for cleaners' complaints and cancellations). If you drop, you can climb back.
When does it update?
Every day, and after each cleaning, review or report.
Does it change what I already booked?
No. Discounts and rates are locked into each booking when it's made or accepted.
Does it combine with promo codes?
No. If you have a code, you always get the bigger discount.
Does my discount reduce my cleaner's pay?
No. TapaClean pays for member discounts; your cleaner's pay never goes down because of it.