Privacy Policy

Version 2026-10-v1 · TapaClean LLC · Miami-Dade County, Florida

This policy explains what information TapaClean LLC collects when you use our website and app, how we use it, and the choices you have. We do not sell your personal information and we do not use advertising trackers.

1. Information we collect

• Account: name, email, phone number, language and a scrambled (hashed) version of your password.
• Properties and bookings: address, property size and rooms, condition, access method and instructions, notes, dates, prices and the checklist. If you save a home profile (pets, preferred products, parking, priorities and notes), it is stored encrypted. Door and lockbox codes are encrypted.
• Service evidence: before-and-after photos (stored encrypted), checklist progress, and the Provider's location at check-in and check-out only. We do not track location continuously.
• Messages and reports: chat messages, help requests, problem reports, change requests and reviews. When chat translation is on, each message is also stored in the other language.
• Payments: handled by Stripe. We receive payment status and, for recurring plans, a reference to the card saved with Stripe. We never see or store your full card number.
• Providers only: identity and background-check results from Checkr (with your written consent), uploaded documents such as insurance certificates and work authorization (stored encrypted), and payout setup handled by Stripe, which collects tax and bank details directly.
• Security: IP address and sign-in attempts, used to protect accounts and limit abuse; your recent sign-ins (with a shortened IP address) are listed in Account → Security. If you turn on two-step sign-in, its secret key is stored encrypted and recovery codes are stored scrambled (hashed). We use only essential cookies: one that keeps you signed in, a 10-minute one while you enter a two-step sign-in code, and one that remembers your language.

2. How we use it

• To provide the service: pricing, matching clients with Providers, scheduling, payments, payouts and receipts.
• For safety and trust: verifying Providers, checking arrival and departure, detecting fraud and attempts to move payments off the platform, and resolving problems and disputes.
• To contact you about your bookings and account by email and, if you agree, by text message.
• To meet legal, tax and accounting obligations, and to improve the service.

3. Who sees your information

• Your Provider sees your name, the property address and details, the checklist, your notes and your home profile. Before a job is accepted, cleaners who could take it see only the ZIP code, home size, service, time and access method and, if you said so, that there are pets and which products to use. Access codes are shown only to the assigned Provider while the job is in progress.
• Clients see a Provider's name or business name, profile, ratings and reviews.
• Service companies that work for us: Stripe (payments), Checkr (background checks), Resend (email), Twilio (text messages), Vercel (hosting), Neon (database) and, when enabled, Google Maps (address lookup) and DeepL or Google Cloud Translation (chat translation, which receives the text of chat messages). When you choose a new password we check it against Have I Been Pwned's list of leaked passwords by sending only the first 5 characters of a scrambled (SHA-1) version of it, never the password itself. They may use your information only to provide their service to us.
• When required: to comply with the law, respond to valid legal requests, protect someone's safety, or as part of a sale or reorganization of our business.

4. Text messages

If you opt in, we send texts about your bookings, such as confirmations, reminders, arrivals and changes. Message frequency varies. Message and data rates may apply. Reply STOP to unsubscribe or HELP for help. You can also turn texts off in Account. We do not share your mobile number or text-message consent with third parties for their marketing.

5. How long we keep it

We keep account information while your account is open. Booking, payment and dispute records are kept as long as needed for tax, accounting and legal purposes. When you delete your account, we remove your name, email and phone number from those records, cancel upcoming bookings and delete Provider documents.

6. Your choices

• See and update your profile, language and text-message preference in Account.
• Delete your account at any time from the same page.
• Ask us for a copy of your information or to correct it by contacting us.

7. Security

We use HTTPS everywhere, hashed passwords, encryption for access codes, photos and documents, limited access by role, and an audit log of sensitive actions. No system is perfectly secure, so please use a strong, unique password.

8. Children

TapaClean is not for anyone under 18, and we do not knowingly collect information from children.

9. Changes

If we change this policy in a significant way, we will tell you by email or in the app before the change takes effect.

Contact

Questions about this document: reply to any email you receive from TapaClean.