Terms of Service

Version 2026-10-v1 · TapaClean LLC · Miami-Dade County, Florida

These terms apply when you use TapaClean to book a cleaning. Providers also accept the Provider Agreement. Our Privacy Policy explains how we handle your information.

1. What TapaClean is

TapaClean LLC ("TapaClean", "we") runs an online marketplace that connects people who need residential cleaning in Miami-Dade County with independent cleaning professionals ("Providers"). TapaClean does not perform cleaning services. Providers are independent businesses; they are not TapaClean employees, agents or partners.

2. Your account

• You must be at least 18 and able to enter a binding contract.
• Give accurate information and keep it up to date. Keep your password private; you are responsible for activity on your account.
• You may only book a cleaning for a property you own or are authorized to let a Provider into.

3. Prices and scope

• Prices are fixed before you pay. They are calculated from what you tell us: property type, size, rooms, condition, service level, extras, date and time.
• Evenings and weekends cost 12% more. Recurring plans save 5% (monthly, from the 2nd cleaning), 10% (every two weeks, from the 3rd) or 15% (weekly, from the 4th). Earlier cleanings in a plan are charged at the regular price; cancelled or fully refunded cleanings don't count toward the discount.
• The service covers the checklist shown when you book. If the property is materially different from what you described, or you ask for extra work, the Provider can send a change request through the app. Nothing extra is charged unless you approve it.

4. Payment

• You pay when you book, by card through our payment processor, Stripe. We do not store your card number.
• TapaClean collects payment on the Provider's behalf. We hold the payment until the service is complete and pay the Provider 24 hours after completion if no problem has been reported.
• Promo codes have no cash value, apply to one booking, may have limits or expiry dates, and can be ended at any time. A promo discount does not reduce the Provider's pay and does not combine with a member discount.
• Tips are optional. 100% of a tip goes to the Provider.

5. Recurring plans

If you choose a weekly, every-two-weeks or monthly plan, you authorize TapaClean to save your card with Stripe and charge it for each visit. Each visit is created and charged about 6 days before it takes place, and you are notified each time. You can pause or cancel the plan at any time from the booking page; a visit already created follows the cancellation rules below.

6. Cancellations

• Cancel for free up to 24 hours before the start time.
• Later cancellations cost 25% of the price, which compensates the Provider for the reserved time. The rest is refunded.
• If a Provider cancels, you get a full refund or we offer the job to other verified Providers.
• You can move a cleaning to another time up to 24 hours before it starts, up to two times. The price is recalculated for the new time: if it costs less we refund the difference, and if it costs more you pay the difference before the move is confirmed. If your Provider can't make the new time, you can let other verified Providers take it.

7. Access to the property

You give access instructions when you book. Door and lockbox codes are stored encrypted and shown only to the assigned Provider while the job is in progress. If the Provider cannot get in after waiting at least 15 minutes and trying to reach you through the app, the visit may be charged at 50% of the price.

8. Evidence, problems and refunds

• Providers check in and out with GPS, follow the checklist and take before-and-after photos of the areas they clean. Photos are stored encrypted and are visible only to you, the Provider and TapaClean. Tell the Provider in the booking notes if any area must not be photographed.
• Report missed items or quality problems within 24 hours of completion, and damage within 48 hours, from the booking page.
• If no one checks in within 60 minutes of the start time, you can report a no-show and receive a full refund.
• TapaClean reviews the checklist, photos, GPS records and messages. Remedies include a free correction visit within 3 days, a partial refund or a full refund.
• These steps do not limit any rights you have under the law.

9. Conduct and safety

• Treat Providers with respect and provide a safe place to work. Harassment, discrimination and unsafe conditions are not allowed. A Provider may stop a job that becomes unsafe.
• Book and pay only through TapaClean. Arranging or paying for services with a Provider you met on TapaClean outside the platform is not allowed and removes our protections. We scan messages for attempts to move payments off the platform.
• Reviews must be honest and about the service. We may remove reviews that are abusive or unrelated.
• Chat messages may be translated automatically between English and Spanish. Translations are a convenience and may contain mistakes; the original message, which is always one tap away, is what counts.

10. TapaClean Rewards

• Your level depends on how many cleanings you completed in the last 12 months: Bronze 0+, Silver 3+ (3% off), Gold 6+ (5% off), Platinum 12+ (7% off). Cleanings that were cancelled or fully refunded don't count.
• Your member discount is applied automatically when you book. It does not combine with a promo code; you get whichever is larger.
• Discounts are paid by TapaClean and never reduce your provider's pay. They have no cash value and cannot be transferred.
• We may change or end the program. Changes never affect a booking you already paid for.

11. TapaClean Gives

When our giving program is on, TapaClean sets aside part of its own fee from each completed cleaning for the cause named on our giving page, which also lists every donation we make. Your price is the same either way. The donation is made by TapaClean, not by you, so it is not a tax-deductible contribution for you.

12. Damage and our liability

Providers are responsible for damage they cause. Report damage as described above and TapaClean will help resolve it, which may include a refund. To the extent the law allows, TapaClean is not liable for indirect or consequential losses, and our total liability for a booking is limited to the amount you paid for it.

13. Ending your account

You can delete your account at any time from Account. We may suspend or close accounts that break these terms, put people at risk or involve fraud.

14. Law and disputes

These terms are governed by the laws of the State of Florida. Disputes will be handled in the courts of Miami-Dade County, Florida, unless the law requires otherwise. Before filing a claim, contact us so we can try to resolve it.

15. Changes

We may update these terms. If a change is significant we will tell you by email or in the app before it takes effect. The version number appears at the top.

Contact

Questions about this document: reply to any email you receive from TapaClean.